When you shop with us online, then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all make mistakes from time to time.
You have the right to cancel your order at any time, up to 14 days after the day you receive it. But, you must tell us straight away if you wish to do this by emailing firstname.lastname@example.org upon which you will receive a RRC (Returns Reference Code) and advise on how to return items, Please use a secure delivery method which requires a signature upon receipt as you will be responsible for the returned products until they reach us.
You must take good care of the items while they’re in your possession; they must be returned to us in a condition suitable for resale, along with your returns reference code. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids, Drip tips or products containing Drip tips that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.
PLEASE NOTE: Any sealed and unsealed items must be returned within 28 days of purchase and that refunds are subject to a £1.00 processing charge. This is to cover the charge issued to us by the bank for every refund transaction.
We will select and package the products appropriately to ensure they arrive in good condition. However, on the rare occasion that a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, please email email@example.com upon which you will receive a RRC (Returns Reference Code) and advise on how to return your items, In these circumstances we will also pay you the cost of the return postage. Please follow instructions given to you when obtaining your RRC.
Please use a secure delivery method which requires a signature upon receipt as you will be responsible for the returned products until they reach us.
Please be aware no refunds will be issued without a RRC.
This does not affect your Statutory Rights.